All cat must be registered as a Friend of Marlo by completing the Grooming Pre-Assessment Form (will be provided on-site at the main counter) and must be accepted by the management of Marlo and Friends Petshop.

All cats must be vaccinated accordingly (must be at least 1 year prior of using and completing any of Marlo and Friends' services) in order to mitigate infection and secure cat residents' healthy environment in the boarding area. We have the right not to accept cats that we deem may trigger damaging risks to other cats.

Owner of their cat(s) must agree to the terms and condition by signing the Grooming Pre-Assessment Form (will be provided on-site at the main counter) prior to using our services. 

Cat(s)' owner to book grooming session at least 24 hours before the intended grooming session.

Cat(s)' owner must collect their cat(s) within 1 hour after getting a 'ready to be picked up' confirmation from Marlo and Friends Petshop, and at most on the same day of the grooming session. If the cat owner in his own will chooses or fails to collect their cats 1-hour after the call, daycare charges of RM30 will be automatically imposed per cat (additional fee of RM10 for every extra cat). Boarding charges per day is automatically imposed accordingly (depending on the selection of room) if the cat(s)' owner fail to collect their cat(s) before 5.30PM the same day.

Marlo and Friends have the right not to accept cats with high temperament level, having flea, or severe fungus issues for boarding and grooming in order to protect other cats. It is advisable to get treatment 7 days before the boarding and grooming session.